Question 1

Why can't the device connect to Wi-Fi?

Accepted Answer

If the password is incorrect, enter the correct password as prompted in the app. If the network name is incorrect, make sure it matches the name configured on your router.

Question 2

What should I do if the device does not respond to a voice command?

Accepted Answer

Use voice control in a quiet environment and make sure the command matches one listed in this manual.

Question 3

Why does the device suddenly fall while I am controlling it?

Accepted Answer

The motion controller automatically enters protection mode and stops moving if the motor is overloaded, overheated, or another abnormal condition could damage the product. Check for external forces or objects, place the device on a clear and level surface, and restart it. If it frequently falls while standing or moving slowly on level ground, contact after-sales support.

Question 4

Why won't the device turn on?

Accepted Answer

Make sure the battery is charged, then try pressing and holding the power button for two seconds.

Question 5

Why won't Mornine turn on?

Accepted Answer

Make sure the battery is charged or try replacing it. If the issue continues, contact after-sales support.

Question 6

Why can't Mornine run a workflow or route?

Accepted Answer

Make sure the map is active and the network is connected. If the issue continues, contact after-sales support.

Question 7

Why can't Argos stand up after it is turned on?

Accepted Answer

Argos cannot stand if its legs are compressed or folded, or if its posture has not been reset. Turn it off, place it in the correct position shown in the manual, reset its posture in the settings, then turn it on and command it to stand.

Question 8

What should I do if Argos cannot stand after falling?

Accepted Answer

Argos cannot stand if its legs are compressed or folded. Turn it off, place it in the correct position shown in the manual, then turn it on and command it to stand.

Question 9

Why does follow mode fail?

Accepted Answer

Keep the person being followed within the device's unobstructed field of view, keep the remote control within 10 metres of the device, and make sure the area is well lit.

Product Support