Version update date:September 15, 2026
The entity responsible for the processing of personal data referred to below is AiMOGA Technology Co., Ltd (hereinafter referred to as “AiMOGA”, “we” or “us”), a company with limited liability established under the laws of China, having its statutory seat in Room 201, Building 6, Huashan Road Commercial Street, Longshan Subdistrict, Economic and Technological Development Zone, Wuhu City, Anhui Province, China.
We give top priority to the protection of your personal data, and we process your data in accordance with applicable PRC data protection laws. This PRIVACY POLICY OF AiMOGA WEBSITE (hereinafter referred to as the “Policy”) provides comprehensive information about the processing of personal data when you use our website. This website is intended solely for the introduction and promotion of our company and brand within China, as well as for lead generation purposes. We do not intend to collect personal data from individuals located outside China through this website.
This Policy applies solely to the products and/or services we provide through this website, and does not apply to the embodied intelligent robot products/services we offer, nor does it apply to products and/or services provided by other third parties through us. If you use the relevant products/services outside the context of this website, please refer to the applicable privacy policies.
Please read all the terms of this Policy carefully (especially the content displayed in bold) before using our products and/or services, and confirm that you fully understand our rules for personal processing. If you have any questions, comments, or suggestions regarding this Policy, you may contact us through the contact information provided in this Policy.
In this Policy, we will explain to you:
1. What personal data we collect and how do we use it?
2. How do we use cookies and similar technologies?
3. How do we entrust processing, provide, transfer, and publicly disclose your personal data?
4. How do we protect and retain your data?
5. What rights do you have in relation to your personal data?
6. Privacy of children
7. Cross-border data transfer
8. How will we update this policy?
9. How to contact us?
1. What personal data do we collect and how do we use it?
We use the collected personal data when you visit our website to manage and meet your service and information requests, to make our products and services as effective as possible, and to protect our IT systems from attacks and other illegal activities. If you refuse to provide the relevant data, you will not be able to use our products and/or services normally. You may also view the personal data we collect through the Personal Data Collection List.
Lead Generation
To fulfil requests you make to us, including purchase inquiry service, your last name, first name, email address, mobile phone number, company name (optional), contact address (optional) , destination country and city (optional) , and remarks (optional) will be collected.
Ensure Information Security and Improve Our Products and Services
To detect and defend against unauthorized access to data, and to enhance information security, your device information and network activity information will be collected.
To understand and analyze website UI behavior and usage, so as to improve our services, the analysis data (aggregated data on UI behavior, usage, and analytics of the website) will be collected.
Circumstances Under Which Personal Data May Be Collected Without Consent
You should be fully aware that we may use your personal data without obtaining your consent under the following circumstances:
(1) Related to the statutory and regulatory obligations that we shall fulfill;
(2) Directly related to national security and national defense security;
(3) Directly related to public safety, public health, and significant public interests;
(4) Directly related to criminal investigation, prosecution, trial, and execution of judgments;
(5) Necessary for safeguarding the life, property, or other major lawful rights and interests of you or other individuals, but it is difficult to obtain the consent of the person concerned;
(6) Personal data that you have already disclosed to the public;
(7) Personal data collected from lawful publicly available channels, such as legitimate news reports and government information disclosure;
(8) Personal data necessary for entering into and performing a contract at your request;
(9) Other circumstances as prescribed by laws and regulations.
2. How do we use cookies and similar technologies?
To provide you with a more seamless browsing experience, we collect and store relevant data from your visits through various technologies when you use our products or services. This enables us to recognize your identity upon your initial or subsequent visits and analyze such data to deliver improved and expanded services. Please note that certain services can only be provided through the use of Cookies and similar technologies. If your browser or browser add-on services permit, you may modify your acceptance of Cookies or decline them entirely; however, declining Cookies may prevent you from using certain functionalities of services that rely on Cookies.
For more information about cookies setting, please read our Cookie Notice.
3. How do we entrust processing, provide, transfer, and publicly disclose your personal data
3.1 Entrusted Processing
We will only entrust third parties to process the personal data for the purpose of providing you with support for certain functions/services.
For third parties entrusted by us to process personal data, we will enter into strict confidentiality agreements and entrusted processing agreements with them, requiring them to process personal data in accordance with our requirements, this POLICY, and any other relevant confidentiality and security measures. When the entrusted processing agreement becomes ineffective, invalid, revoked, or terminated, we will require them to return, delete, or anonymize your personal data.
3.2 External Provision
(1) Without your authorized consent, we will not share your personal data with third parties. If it becomes necessary to provide your data to a third party, we will inform you in accordance with the law of the purpose of sharing, the data fields to be shared, the third party's information, and other relevant details.
(2) Provision under Statutory Circumstances: We may provide your personal data externally in accordance with provisions of laws and regulations, for the purpose of litigation or dispute resolution, or as required by administrative or judicial authorities in accordance with the law.
(3) The website deploys SDK. Details regarding the personal data collected by SDK are set out in Third Party Data Sharing and SDK List.
3.3 Transfer
Unless we have obtained your explicit consent, we will not transfer your personal data to any company, organization, or individual.
In the event of transactions involving mergers, acquisitions, divisions, dissolutions, asset transfers, or similar transactions, if such transactions involve the transfer of personal data, we will inform you of the name and contact information of the recipient prior to such transfer, and require the company, organization, or individual receiving your personal data to continue to be bound by this POLICY; otherwise, we will require such company, organization, or individual to obtain your renewed authorization and consent.
3.4 Public Disclosure
We will comply with relevant laws and regulations and maintain the confidentiality of your personal data. We will not actively disclose personal data that you have not yourself made public, unless required by laws and regulations or with your separate consent.
4. How do we protect and retain your data?
4.1 How do we protect your data?
(1) Technical and Organizational Measures
We have implemented industry-standard security measures to protect the personal data you provide, preventing unauthorized access, public disclosure, use, modification, damage, or loss of data. For example, data exchanged between your client and server is encrypted using the SSL protocol; pages are browsed securely using the HTTPS protocol.
We will deploy access control mechanisms to ensure that only authorized personnel can access personal data. We will conduct security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal data. We only permit employees of our company who have a legitimate need to know such information to access personal data.
(2) Personal Data Security Incidents
In the unfortunate event of a personal data security incident, we will immediately establish a dedicated emergency response team, activate emergency response plans, prevent the escalation of the security incident, and promptly inform you in accordance with the requirements of laws and regulations, including: the basic circumstances and potential impact of the security incident, the disposal measures we have taken or will take, recommendations for measures you can independently take to prevent and mitigate risks, and remedies available to you.
However, the Internet is not an absolutely secure environment. We strongly recommend that you provide your personal data carefully. If you discover that your personal data has been leaked, please contact us immediately using the contact information provided in this Privacy Policy so that we can take appropriate measures.
Due to technical limitations and the possible existence of various malicious means, it is impossible to guarantee 100% information security at all times in the Internet environment, even with exhaustive efforts to strengthen security measures. We will do our utmost to ensure the security of the personal data you provide to us.
4.2 How do we retain your data?
(1) Retention Location
We retain your personal data collected and generated during our domestic operation within the territory of China, and will not transfer your personal data outside the territory. However, if it is indeed necessary to transfer your personal data abroad, we will notify you and obtain your consent, or comply with other provisions of laws and regulations.
(2) Retention Period
We will only retain your personal data for 10 years or period necessary to fulfill the purposes described in this Policy and for the period required by applicable laws and regulations.
After your personal data exceeds the retention period, we will delete your personal data or anonymize it in accordance with the requirements of applicable laws.
5. What rights do you have in relation to your personal data?
We attach great importance to the management of your personal data. In accordance with applicable laws and regulations, we will employ appropriate technical measures to ensure that you may exercise the following rights with respect to your personal data.
5.1 Right to access and copy
You have the right to access and request information about the personal data we hold regarding you through dpo@aimoga-robot.com. Upon request, we will provide you with a copy of your personal data.
5.2 Right to rectification
If you find that your personal data is inaccurate or incomplete, you have the right to request us to correct or supplement it. You may request from us the rectification of incorrect or incomplete personal data concerning you through dpo@aimoga-robot.com.
5.3 Right to withdraw consent
Where you have given consent for the processing of your personal data, you may change or withdraw your consent through dpo@aimoga-robot.com. If you change or withdraw your consent, we may no longer be able to continue providing the services corresponding to such change or withdrawal of consent. Your decision to change or withdraw consent will not affect any personal data processing that was previously carried out based on your consent.
5.4 Right to erasure
You have the right to request us to delete the personal data we process about you under the following circumstances:
(1) if we process personal data in violation of laws, administrative regulations, or our agreement with you;
(2) if the purposes of processing have been achieved, cannot be achieved, or are no longer necessary for achieving such purposes;
(3) if we cease to provide products or services, or if the retention period has expired;
(4) if you withdraw your consent; or
(5) other circumstances as prescribed by laws and administrative regulations.
You may contact our customer service team by sending an email to dpo@aimoga-robot.com to submit your deletion request. If we decide to respond to your deletion request, we will also notify the third parties that have obtained your personal data from us, requiring them to delete such data in a timely manner, unless otherwise stipulated by laws and regulations, or such third parties have obtained your separate authorization. We may not immediately delete the corresponding data from our backup systems; however, we will cease processing except for storage and the adoption of necessary security protection measures, and will delete such information when the backup is updated or upon the expiration of the retention period prescribed by law or administrative regulations.
If we cease operation of our products or services, we will promptly stop the continued collection of your personal data, and delete or anonymize your personal data held by us in accordance with applicable law.
5.5 Rights relating to the deceased
We respect and protect the personal data of deceased persons in compliance with the requirements of relevant national laws and regulations. For their own lawful and legitimate interests, your close relatives may contact our customer service team by sending an email to dpo@aimoga-robot.com to exercise the rights stipulated by law with respect to your relevant personal data, including the rights to access, copy, correct, and delete such information, unless you have made other arrangements during your lifetime.
5.6 Right to portability
You have the right to request the transfer of your personal data to a personal data processor designated by you. If you need to transfer your personal data, you may contact our customer service team by sending an email to dpo@aimoga-robot.com. Subject to compliance with laws, regulations, and the conditions stipulated by the national cyberspace administration, as well as technical feasibility, we will transfer your personal data to the personal data processor designated by you in accordance with your request.
5.7 Respond to Your Requests
If you, or your guardian, close relatives, or other authorized parties, are unable to exercise your personal data rights through the methods described above, you may contact our customer service team by sending an email to dpo@aimoga-robot.com. Our customer service team may need to verify your identity and will respond to your request within 15 working days after identity verification.
In principle, we do not charge fees for reasonable requests. However, for requests that are beyond a reasonable limit, we may charge a certain cost depending on the circumstances. We may decline requests that are repetitive, require excessive technical measures, pose risks to the legitimate rights and interests of others, or are highly impractical.
We are unable to respond to your request under the following circumstances:
(1) Where it relates to our compliance with obligations stipulated by laws and regulations;
(2) Where it is directly related to national security or national defense security;
(3) Where it is directly related to public security, public health, or significant public interests;
(4) Where it is directly related to criminal investigation, prosecution, trial, and execution of judgments;
(5) Where we have sufficient evidence to demonstrate that you have subjective malice or are abusing your rights;
(6) Where it is necessary to protect the vital legitimate rights and interests of you or other individuals, such as life or property, but it is difficult to obtain the consent of the data subject;
(7) Where responding to your request would cause serious harm to the legitimate rights and interests of you or other individuals or organizations; or
(8) Where it involves trade secrets.
6. Privacy of minors
We attach great importance to the protection of minors' personal data. Our products, websites, and services are primarily intended for adults. We do not knowingly collect or use any personal data from minors (as defined by applicable law) . If you are minors, please do not use our products or services on the websites and provide your personal data.
If you become aware that a minor has provided us with personal data, please contact us: dpo@aimoga-robot.com. We will take all reasonable measures to delete the information as soon as possible and not to use such data for any purpose.
7. Cross-border data transfer
In principle, all of your personal data will be stored within China and will not be transferred abroad. However, if it is necessary to utilize our global resources and services to provide products or services, we will inform you and obtain your consent, or comply with other cross-border access requirements stipulated by laws and regulations. If the overseas recipient is located in a jurisdiction with different data protection laws or without relevant legislation, we will take all necessary measures to ensure that your personal data receives a level of protection equivalent to that provided within China.
8. How will we update this policy?
We may update this Policy, for example, to reflect changes in our business operations and measures for protecting personal data. If we make changes to this Policy, we will notify you. Where changes to this Policy significantly impact the nature of our data processing or have a substantial effect on you, we will provide sufficient advance notice, allowing you the opportunity to exercise any applicable rights. Significant changes include:
(1) Significant changes occur in our service model, such as changes in the purposes of processing personal data, the types of personal data processed, or the methods of using personal data;
(2) Significant changes occur in our ownership structure, organizational structure, or other aspects, such as changes in ownership resulting from business adjustments, bankruptcy, mergers and acquisitions, etc.;
(3) Changes occur in the primary parties to whom personal data is entrusted for processing, shared, transferred, or publicly disclosed;
(4) Significant changes in your rights regarding personal data and the methods of exercising such rights;
(5) Changes occur in our contact information, or complaint channels;
(6) The personal data security impact assessment report indicates the existence of high risks.
9. How to contact us？
To make a query regarding this Policy, raise any complaints, or comments concerning the processing of your personal data, please feel free to contact us via:
E-mail Address: dpo@aimoga-robot.com
Address: Zhujiang Road No.3, Wuhu City, Anhui Province, China
We take your privacy seriously and aim to respond to you within 15 working days after receiving your request and confirming your identity. If you believe that we have not adequately addressed your complaints or concerns, you have the right to lodge a complaint with a competent data protection authority or file a lawsuit with a court of competent jurisdiction.
