Product Help
Product Questions
General
Mornine
Argos
Why can't the device connect to Wi-Fi?
Answer:
If the password is incorrect, enter the correct password as prompted in the app. Also make sure the network name matches the one configured on your router.
What should I do if the device does not respond to a voice command?
Answer:
Use voice control in a quiet environment and make sure the command matches one listed in the user manual.
Why might the device suddenly fall during operation?
Answer:
The motion controller enters protection mode and stops movement if it detects motor overload, overheating, or another condition that could damage the product. Check for external force or obstructions, place the device on a clear and level surface, and restart it. If it frequently falls while standing or moving slowly on level ground, contact after-sales support.
Why won't the device power on?
Answer:
Make sure the battery is charged, then press and hold the power button for 2 seconds.
